Terms and Conditions of Use of the promo888 Platform

In this Terms and Conditions document, the following expressions and words carry the meanings stated below:

• "Platform" refers to the promo888 website accessible at https://promo888.net together with all services, products and functions provided through it.
• "User" or "You" refers to any individual who registers an account, logs in or uses any service provided by promo888.
• "Account" refers to the personal profile registered by a User on the promo888 platform for the purpose of accessing games and services.
• "Cash Balance" refers to the total amount of money in Ringgit Malaysia (RM) held in a User's account, excluding any bonus amounts still subject to wagering requirements.
• "Bonus" refers to additional credits, promotional offers or other benefits granted by promo888 to Users subject to certain conditions.
• "Services" refers to all types of games, sports betting, online slots, live casino, poker and other activities available on the promo888 platform.

Use of the promo888 platform is subject to the following eligibility requirements that must be met by every individual:

• You must be at least 21 years old at the time of registration and throughout the period of use of the platform. promo888 does not permit participation of any kind by individuals who are underage.
• You must be an individual — not a corporate entity, organisation or automated bot — registering and using an account on your own behalf.
• You must not be on any self-exclusion list set by promo888 or any relevant regulatory body.
• Use of the platform must comply with the laws and regulations in force in the jurisdiction where you reside. Users are fully responsible for ensuring that participation in online gambling activities is lawful under their local laws.

The account registration process at promo888 is subject to the following:

• Each individual is only permitted to register and maintain one (1) active account. Holding multiple accounts is strictly prohibited and may result in the suspension of all accounts concerned.
• All information provided during registration, including full name, mobile phone number, email address and identity card number (MyKad), must be accurate, complete and current.
• promo888 reserves the right to carry out identity verification on any account. Users are required to submit supporting documents when requested for Know Your Customer (KYC) compliance purposes.
• Providing false information during registration constitutes a serious breach of these Terms and Conditions and may result in account closure without any refund of funds.
• Users are fully responsible for all activity that takes place through their account, whether carried out by the user themselves or by another party.

All financial transactions on the promo888 platform are handled in accordance with the established payment policy:

• The minimum amount for each deposit is RM50. Likewise, the minimum amount for each withdrawal is RM50.
• Supported payment methods are Touch 'n Go eWallet, DuitNow, online banking via FPX, and cryptocurrency including USDT, BTC and ETH.
• The processing time for withdrawals is typically between 15 minutes and 2 hours. This period may vary depending on factors such as security verification, system load and payment method.
• Withdrawals will only be processed to the same payment method used for the deposit, or to an account whose identity has been verified. promo888 reserves the right to decline withdrawals to third-party accounts.
• All transactions will be recorded in Ringgit Malaysia (RM). For transactions using cryptocurrency, the prevailing exchange rate at the time the transaction is processed will be applied.

promo888 reserves the right to conduct additional security checks before approving any withdrawal considered unusual or suspicious. This is part of the protective measures in place to safeguard User funds.

Bonus and promotional offers at promo888 are subject to specific terms that must be fully complied with:

• The welcome bonus for new members is 100% of the first deposit up to a maximum of RM1,000. For example, a deposit of RM100 will receive a bonus of RM100, making the total balance RM200.
• The wagering requirement for the welcome bonus is 20 times the bonus value received. For example, a deposit of RM100 receives a bonus of RM100, so the wagering requirement is RM100 × 20 = RM2,000 before winnings from the bonus can be withdrawn.
• If the deposit is RM2,200, the bonus received is RM1,000 (the maximum amount), making the balance RM3,200. The wagering requirement is RM1,000 × 20 = RM20,000.
• promo888 reserves the right to modify, suspend or cancel any promotional offer at any time without prior notice. Such changes will not affect offers that are currently active and in the process of being wagered.
• Only one bonus offer may be active at a time. Users may not combine multiple bonus offers simultaneously unless clearly stated in the terms of the relevant promotion.
• Any attempt to abuse the bonus system, including but not limited to creating multiple accounts or using betting methods intended solely to avoid risk, will result in cancellation of the bonus and may potentially lead to account suspension.

Use of all gaming products available on the promo888 platform, including sports betting, online slots, live casino, poker and other games, is subject to the following guidelines:

• Each type of game has its own rules and return-to-player (RTP) rate. Users are advised to read the rules of each game before playing.
• The outcome of all games is determined by a certified and independently audited Random Number Generator (RNG). promo888 cannot modify or manipulate the result of any game.
• Should a technical disruption occur during a game session, promo888 will use system log records to resolve any dispute. Decisions arising from technical review are final.
• Bets that have been confirmed and accepted cannot be cancelled or changed by the User. Users are responsible for ensuring that bet details are correct before confirming them.

For sports betting, odds displayed are subject to change until the bet is confirmed. promo888 reserves the right to decline or void bets considered invalid for reasonable technical or operational reasons.

Users of the promo888 platform are required to comply with the following standards of conduct at all times:

• It is prohibited to use any third-party software, bots, automated scripts or other technical methods designed to gain an unfair advantage in any game.
• It is prohibited to engage in any form of fraud, manipulation or collusion with other Users with the intent of manipulating game outcomes or abusing the payment system.
• It is prohibited to use a promo888 account for money laundering, terrorism financing or any other unlawful activity.
• Sharing or selling your account to another party is not allowed. Each account is for the personal use of the registered owner only.
• Users are not allowed to use offensive, threatening or abusive language when communicating with the support team or on any medium of this platform.

promo888 reserves the right to suspend or close a User's account in the following circumstances:

• The User is found to have violated any part of these Terms and Conditions.
• There is suspicious activity or signs of fraud associated with the account in question.
• A self-exclusion request is received from the User as part of responsible gambling measures.
• Legal or regulatory compliance requirements necessitate such action.

In cases of suspension due to a violation, promo888 reserves the right to hold the account balance while an investigation is ongoing. Funds associated with activity that breaches the terms will not be refunded.

Users who wish to voluntarily close their account may contact the 24/7 support team. Valid account balances will be processed for withdrawal within the stipulated period once all conditions are met.

The promo888 platform is provided on an "as is" basis. To the extent permitted by applicable law, promo888 is not liable for:

• Any direct or indirect financial losses suffered by the User as a result of using the platform, including losses from gambling activity.
• Disruptions, delays or technical failures caused by factors beyond promo888's control, including failures by internet service providers or game providers.
• Unauthorised access to a User's account resulting from the User's own negligence in safeguarding their login credentials.
• The User's decision to continue playing after receiving any warning or notification regarding set limits.

promo888's total liability to any User under any circumstances will not exceed the amount of verified and unused deposits at the time the claim is made.

promo888 reserves the right to amend, update or replace any part of these Terms and Conditions at any time at the platform's discretion:

• Material changes will be communicated to Users via notifications on the platform or through the registered email address.
• Continued use of the platform after the effective date of such amendments will be considered acceptance of the amended terms.
• Users are responsible for reviewing this Terms and Conditions page from time to time to ensure they are always following the latest version.

If a User does not agree with any amendment, the User must stop using the platform and contact the support team to officially close their account.

The promo888 platform operates under an international licence and complies with the licensing requirements set by the regulatory body that issued the relevant licence.

In the event of any dispute between a User and promo888, the parties will endeavour to resolve the dispute amicably through negotiation. Users are asked to contact the 24/7 support team first to seek an initial resolution.

• Any dispute that cannot be resolved through negotiation will be referred to the arbitration body designated by promo888's licensing authority.
• The arbitration decision is final and binding on both parties.
• Users agree that the time limit for submitting any claim against promo888 is limited to 90 days from the date of the relevant incident.